Frequently asked questions
Are your scented candles safe and eco-friendly?
Yes, our candles are crafted using non-toxic, lead-free wicks, eco-friendly wax blends, and organic essential oils making them safe to use at home and around loved ones.
Do your candles make good gifts?
Absolutely! Our scented candles come in elegant packaging, making them perfect for gifting on birthdays, anniversaries, housewarmings, and festive occasions.
What makes your scented candles unique?
Our scented candles are hand-poured with premium wax and high-quality organic fragrance oils, ensuring a long-lasting burn and a soothing aroma that transforms your space.
Shipping Information
Delivery Area: We deliver pan India.
Shipping Cost: Free shipping on all orders.
Delivery Time: Orders typically arrive within 5-7 days. ETA might vary.
Tracking: Once your order is shipped, you will receive a tracking link via email and whatsapp to monitor your delivery.
For any shipping inquiries, please contact our customer service at support@thanksaton.shop.
What should I do if I receive a damaged or incorrect product?
If your order arrives damaged or incorrect, please contact us within 48 hours with pictures of the product, and we will assist with a replacement or refund.
Returns and Cancellations
Cancellation
You can cancel the order within 4 hours of placing it.
Return/Exchange
Timeframe: To be eligible for a return or exchange, you must contact us within 48 hours of receiving your product. After this period, all sales are considered final.
Please note that we only accept returns for damaged, defective, or incorrectly delivered product. We cannot accept returns due to damage caused by the buyer.
Condition: The product must be returned unused and in its original condition as received for the exchange or refund to be processed.
Steps to Initiate a Return/Exchange:
- Email us at support@thanksaton.shop with the subject line: Order Number - Return/Exchange Request.
- Clearly state the reason for the return or exchange in your email.
- Attach clear photos of the product in question for verification.
Once we review and approve your request, we will proceed with the refund or exchange based on your preference.
Note: If you use the "EXTRATHANKS" offer, you will be repaid the amount equal to your total order amount after the discount. If only one frame is damaged and not the full order, your refund will be calculated based on the amount specified earlier.